DOMAINIT PRIVACY STATEMENT
Effective date May 25, 2018
Index:
- Intro to this privacy statement
- Information we collect and process
- How we store your information and keep it safe
- How long we store your information
- How we use your information
- How we share your information
- Third-party representation
- Your control of your information
- Tracking activity
- Age Restriction
- Transfer of data abroad
- Changes to privacy statement
- Contact us with questions
1) Intro to this privacy statement
DomainIT has been in business since 1996 and we have always cared about your privacy and the importance of protecting your personal data. We embrace the GDPR (General Data Protection Regulation) for the EEA (European Economic Area) and we have developed this privacy statement that provides a description of how we collect, use, disclose, transfer, and store your information, as well as the choices you have regarding use, access and correction of your information. Please take a moment to familiarize yourself with our privacy practices, and know that your best interests are always taken seriously. If you have any questions, feel free to contact us (see methods at bottom of this page).
2) Information we collect and process
In order to conduct business with you, we collect and process personal data that you provide voluntarily to us and when you access or use our products and services. Personal data may include: your name, your email addresses, your phone numbers, your fax numbers, your addresses, your date of birth, your organization (if applicable), the IP addresses you use to connect to our systems, language and currency preferences, your web browser, your email client, your login information, files or content you upload to or transmit through our servers (such as email and web files), your credit card information, and government issued ID (if applicable to confirm identity). When we request information from you on our web site, we will indicate whether the data is voluntary, or obligatory and contractually required to perform the service requested or utilized.
3) How we store your information and keep it safe
We take all reasonably necessary measures to protect the security of your personal data both online and offline. These measures include encryption of data where appropriate and limiting access. Our websites utilize SSL (Secure Socket Layer) to encrypt data you submit to our servers. However, it should be known that no method of data transfer or storage is completely secure and we cannot guarantee total security. Security precautions should also be taken by yourself to minimize risk such as changing your login details periodically, logging out of your account after you are done, and by not sharing your login details.
4) How long we store your information
Personal data is retained for as long as necessary to provide the services that you requested, and thereafter for legal or business purposes. These purposes may include reasons due to law, contract or similar obligations applicable to our business operations, for preserving, resolving, defending or enforcing our legal/contractual rights; or needed to maintain historical, statistical, and accurate business and financial records.
5) How we use your information
We believe in minimizing the amount of personal information that we collect and use to where we have been given permission, to effectively deliver services you have purchased or utilize, and as may be required by law or for legal purposes. DomainIT will only process personal data where it has a legitimate interest or legal basis to do so. We may use personal information for reasons such as:
- To enter into a contract such as during account registration or ordering services;
- To process and deliver your order where we use relevant personal data as described above, to fulfill a service request, and to notify you of the status of your order and service;
- To process payments for services you request or have set to auto-renew or auto-pay;
- To process the registration of domain names in accordance with ICANN and the applicable domain name registry policies and regulations;
- To respond to your inquiries and provide you with customer support services, communicate with third-parties in the handling of claims or complaints, maintain business administration records and prevent fraud;
- To keep records and administration on how products and services were provided, claims and complaints were handled, including the documents underlying such services, claims and complaints, which is our legitimate business interest to maintain proper administration of disputes;
- To understand how you use our websites and services, to learn more about our customers and their preferences, to operate, maintain and improve our websites and services, to develop new products and services, for marketing and product-specific communications, as legitimate business interest to improve your customer experience with us;
- To distribute newsletters, promotions, conduct surveys and marketing communications that may be of interest to you, to display/distribute testimonials about our services (with consent), and to tailor your experience with DomainIT by sending advertising, new product information and offers if you choose to opt in to such communications. You can change your preferences to receiving these types of information at any time via your account manager or by contacting us to request change or removal. Note that we will always send you communications necessary for fulfilling obligations to provide services and ensure continuation of services.
- To comply with legal obligations applicable to DomainIT, such as responding to legal process or requests for information issued by government authorities or other third-parties or to protect yours, ours and other parties' rights.
6) How we share your information
DomainIT and its affiliated companies may share information with each other to perform services requested or utilized by you, or with trusted third-parties as necessary for us or for them to perform services on our behalf as permitted under Article 6(1)(f) of the GDPR. Such services include:
- Registration of domain names and ordering services
- Management of email and web services
- Processing of payments
- Analyzing our services and customer demographics
- Communication with you
- Conducting promotions, contests, surveys and polls.
We may share your personal data to comply with ICANN, domain registry operators, official whois database operators, industry required escrow services, and to comply with domain registration rules, regulations and policies when you register, transfer or maintain a domain name. We are unable to influence data processing of those parties.
We may also disclose your personal data to law enforcement agencies, to other government and/or civil authorities similarly authorized by applicable laws and regulations and to courts with appropriate jurisdiction if so required by law.
To ensure data accuracy and to prevent abuse of our services, we may use third-party verification service providers to check personal data you have provided, to assess our business operations, and we may also provide access to your data to trusted third-party auditors.
For support purposes, we may provide access to your personal data to trusted providers of third-party support services.
We have never and will never sell your personal data to anyone except in the case of the company undergoing new ownership.
If you order a service from DomainIT for a third-party or use them as additional contacts or account users, you are responsible to inform them of our privacy statement and for obtaining the necessary consent from those parties to use and process their personal data as described in this policy.
8) Your control of your information
You have easy access 24 hours a day to view, update, and delete (where available) your personal data, plus update your subscription preferences. Simply log into your account manager then click to view your profile and contacts. If you have any trouble logging in or updating your information, click the support icon at the top of any page and we’ll be glad to help.
Deletion of your personal data will be honored only in the case where your personal data is no longer necessary for any purchased services or where required for our legitimate business purposes or legal or contractual record keeping requirements.
DomainIT collects IP addresses which are unique identifiers that many devices use to identify and communicate with each other on the Internet. When you visit our websites, we view and/or store the IP address of the device you use to connect to the Internet. We may use this information to determine the general physical location of the device and understand from what regions of the world our websites visitors come from. Use of this information includes enhancing DomainIT websites and how users interact with them, such as tailoring the website design, language, currency and other aspects of the site to best fit that location.
Similar to most websites, we also utilize and keep track of cookies and other similar technologies on our websites to track your browsing behavior, links clicked, items purchased, device type, and to collect various data, including analytics, about how you use and interact with our services. This information allows us to provide you with more relevant product offerings, a better experience on our websites, and to collect, analyze and improve the performance of our services.
DomainIT.com is directed at adults and businesses. We do not knowingly collect or use information provided by children under the age of 16 without parental consent. If you become aware of any collection of personal data from children under 16 without parental consent please let us know right away at privacy@domainit.com so we can take appropriate action.
DomainIT is a US registered entity with our primary systems also located within the USA. Use of our services will involve transfer of data if you utilize our services outside of the USA. Similarly we may provide support services from countries outside of your country of origin.
12) Changes to the privacy statement
We may update this privacy statement from time to time to keep it up to date, to keep pace with new developments and opportunities relating to the Internet, and to stay in line with applicable laws. The effective date of the current privacy statement is noted at the top of this page and we encourage you to periodically review it. We will inform you separately if we make significant changes to this privacy statement.
If you have any questions, concerns, feedback, or complaints about our services or privacy statement, contact us by email at privacy@domainit.com or via our helpdesk at https://support.domainit.com or if you prefer postal mail, send here:
DomainIT, Inc.
9891 Montgomery Road, #225
Cincinnati, OH 45242
USA